Terms of Service

By accessing and using DawaSmart, you accept and agree to be bound by the terms and provisions of this agreement. These terms apply to all users of the application, including pharmacy owners, staff, and administrators.

DawaSmart is a comprehensive pharmacy management system designed for pharmacies in Kenya. Our service includes:

• Point of Sale (POS) system
• Inventory management
• Customer management
• Sales reporting and analytics
• Compliance tracking
• Mobile payments integration

As a user of DawaSmart, you agree to:

• Provide accurate and current information during registration
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations
• Use the service only for legitimate pharmacy operations
• Report any security breaches immediately

Users must ensure compliance with:

• Pharmacy and Poisons Board (PPB) regulations
• Kenya Revenue Authority (KRA) requirements
• Data protection and privacy laws
• Professional pharmaceutical standards

We implement industry-standard security measures to protect your data. However, you acknowledge that no method of transmission over the internet is 100% secure. You are responsible for maintaining the security of your account.

• Subscription fees are billed monthly, quarterly or annually as selected
• Transaction fees may apply for payment processing
• Refunds are subject to our refund policy
• Late payments may result in service suspension

DawaSmart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Either party may terminate this agreement at any time. Upon termination, your right to use the service will cease immediately, and we may delete your account and data.

We reserve the right to modify these terms at any time. We will notify users of significant changes through the application or email. Continued use constitutes acceptance of modified terms.

For questions about these Terms of Service, please contact us:

• Info@safravo.co.ke
• +254 746 289 413
• Nairobi, Kenya