Privacy Policy

We collect information you provide directly to us, including:

• Account information (name, email, phone number)
• Pharmacy details (name, license, location)
• Business information (inventory, sales, customers)
• Payment information (processed securely by third parties)
• Usage data and analytics

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send confirmations
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our service
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist us
• To comply with legal requirements
• To protect our rights and safety
• In connection with a merger or acquisition

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe.

Under Kenya's Data Protection Act, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

We use cookies and similar technologies to:

• Remember your preferences
• Analyze app performance
• Provide personalized experiences
• Improve security

You can control cookie settings through your device preferences.

Our app integrates with third-party services:

• Payment processors (M-Pesa, banks, PayPal)
• Analytics providers
• Cloud storage services
• Communication platforms

These services have their own privacy policies.

Your data may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

We may update this privacy policy from time to time. We will notify you of significant changes through the app or by email. Your continued use constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy:

• Info@safravo.co.ke
• Data Protection Officerdpo@safravo.co.ke
• +254 746 289 413
• Nairobi, Kenya