Question 1

How do I start using DawaSmart?

Accepted Answer

Download DawaSmart from the Google Play Store or App Store, then follow the pharmacy setup steps in the app. Contact support if you need help with your first products, stock or team members.

Question 2

Is there a trial?

Accepted Answer

Yes. Each plan begins with a seven-day trial, giving your pharmacy time to explore the workflow before subscribing.

Question 3

Can you help move data from another system?

Accepted Answer

Yes. Contact the DawaSmart team with details about your current product and stock records so we can advise on the right migration approach.

Question 4

Can I sell both packs and individual units?

Accepted Answer

Yes. DawaSmart supports pack and unit selling so your stock is deducted correctly when you sell a full pack or part of one.

Question 5

How are expiry dates tracked?

Accepted Answer

Expiry dates are recorded against stock batches, so your team can identify products that need attention before they expire.

Question 6

Does DawaSmart support credit sales?

Accepted Answer

Yes. Credit sales and later repayments can be recorded so outstanding balances remain visible to the pharmacy.

Question 7

Can multiple branches use DawaSmart?

Accepted Answer

Yes. Eligible plans support multi-branch operations, with access and reporting organised around each branch.

Question 8

Does DawaSmart work when internet is unavailable?

Accepted Answer

Your team can continue essential pharmacy work while offline. Data synchronises when the device can connect again.

Question 9

How do I manage staff access?

Accepted Answer

Owners and managers can assign roles and branch access so each team member sees only what they need for their work.

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Access and connectivity

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