Question 1

What is DawaSmart?

Accepted Answer

DawaSmart is pharmacy-first healthcare operations software for pharmacies, clinics and hospitals. It brings daily work such as sales, inventory, patient flow, billing, staff access and reporting into one connected workspace.

Question 2

Which facility types can use DawaSmart?

Accepted Answer

Pharmacies are DawaSmart's primary focus. Clinics can use connected patient registration, reception, queue, service and billing workflows, while hospitals can add the operational modules that match their outpatient and inpatient services.

Question 3

How do I register a facility?

Accepted Answer

You can begin registration from the DawaSmart mobile app or from the website. Your non-sensitive web registration progress is saved so you can continue if you leave before submitting it for review.

Question 4

Can I use DawaSmart outside Kenya?

Accepted Answer

DawaSmart is built around Kenyan healthcare and pharmacy operations and can be used by facilities internationally. Contact the team to confirm the appropriate local setup and rollout scope for your facility.

Question 5

Is there a trial?

Accepted Answer

Approved pharmacy and clinic registrations begin with a seven-day trial. Hospital implementations are scoped with the DawaSmart team before activation.

Question 6

Can DawaSmart help us move from another system?

Accepted Answer

Yes. Share the shape of your current product, stock, patient or operational records with the DawaSmart team so they can recommend a practical migration approach.

Question 7

Is DawaSmart available on mobile and the web?

Accepted Answer

Yes. DawaSmart is available on Android, iPhone and the web. The mobile app is ideal for pharmacy work on the move, while the web portal provides a larger operational workspace for teams and managers.

Question 8

Does each pharmacy or facility get its own portal address?

Accepted Answer

After approval, a facility can be assigned a branded DawaSmart workspace address, such as your-facility.dawasmart.app, for its team to sign in securely.

Question 9

Can one account manage more than one branch?

Accepted Answer

Yes. DawaSmart supports multi-branch operations, so day-to-day work stays organised by branch while owners and managers can review the wider picture.

Question 10

Can different branches run different facility workflows?

Accepted Answer

Yes. A business can configure each branch around its own facility type and enabled modules, such as a pharmacy branch alongside a clinic or hospital branch.

Question 11

How do staff permissions work?

Accepted Answer

Owners and managers can start with the right role for a team member, then tailor the allowed inventory, expense and report actions where appropriate. Owner-level subscription and account controls are not delegated.

Question 12

Can I print receipts from DawaSmart?

Accepted Answer

Yes. The web portal supports receipt printing with A4 and thermal options. Thermal receipts can be configured for common 58 mm and 80 mm paper widths.

Question 13

Can I sell both packs and individual units?

Accepted Answer

Yes. DawaSmart supports pack and unit selling so stock is deducted correctly whether the customer buys a full pack or individual units.

Question 14

Does DawaSmart support M-Pesa sales?

Accepted Answer

Yes. DawaSmart supports M-Pesa payment workflows alongside cash and credit sales. The sale keeps a clear payment status and receipt record.

Question 15

What if a customer pays through a paybill or till manually?

Accepted Answer

An authorised staff member can record the M-Pesa confirmation code and payer phone number against a pending M-Pesa sale. The record clearly shows that it was entered manually and who recorded it.

Question 16

Can the pharmacy record credit sales and repayments?

Accepted Answer

Yes. Credit sales can be recorded, monitored as outstanding, and repaid later through the credit sales workflow.

Question 17

Can sales be refunded?

Accepted Answer

Yes. Completed sales can follow the refund workflow, giving the pharmacy a traceable record of the original sale and the refund decision.

Question 18

Can we see sales history and performance?

Accepted Answer

Yes. DawaSmart provides historical sales records, receipt and payment details, and role-appropriate reporting for daily operations and management review.

Question 19

How are batches and expiry dates tracked?

Accepted Answer

Batch and expiry details are recorded with stock, helping teams identify low-stock and expiring products before they interrupt daily work.

Question 20

Can we manage suppliers and purchase orders?

Accepted Answer

Yes. DawaSmart supports supplier records, purchase orders, receiving and stock movement so procurement activity remains connected to inventory.

Question 21

Can staff adjust stock?

Accepted Answer

Authorised staff can record stock adjustments against the relevant batch, quantity and reason. Access to this action can be tailored through staff permissions.

Question 22

Can we import our existing products and stock?

Accepted Answer

Yes. DawaSmart supports structured bulk inventory imports. The right import approach depends on whether your data includes starting stock and batch information.

Question 23

Can I see products that need attention?

Accepted Answer

Yes. Inventory attention views help teams act on items such as low stock, expiry risk and pricing or margin issues.

Question 24

Does DawaSmart help track profitability?

Accepted Answer

DawaSmart uses the relevant batch cost and the actual selling price to help owners and managers review revenue, gross profit and loss attention items.

Question 25

Can a clinic manage patient registration and reception?

Accepted Answer

Yes. Clinics can use patient registration, check-in, reception workspaces, live queues, billable services and billing workflows.

Question 26

How does the patient queue work?

Accepted Answer

Reception can check patients in, set the correct priority and route them through the appropriate service workflow. Queue displays can also be configured for public waiting areas where enabled.

Question 27

Can clinics and hospitals manage appointments?

Accepted Answer

Yes. DawaSmart supports branch-scoped scheduling, appointments and bookable resources so staff can plan services without losing sight of the wider patient journey.

Question 28

Can a hospital manage billing and payers?

Accepted Answer

Hospitals can enable billable services, invoice and cashier workflows, payment approval and payer records as part of their configured facility operations.

Question 29

Does DawaSmart support wards and beds?

Accepted Answer

Hospitals that enable the inpatient modules can manage admissions, wards, beds and discharge workflows as part of the patient record.

Question 30

Can a facility start with only the modules it needs?

Accepted Answer

Yes. DawaSmart is designed for a practical rollout. A facility can begin with the workflows it actively operates and add more modules as the team is ready.

Question 31

How do subscriptions and renewal reminders work?

Accepted Answer

DawaSmart keeps subscription status visible in the workspace and can send renewal communications before access expires. Payment information is included where the facility needs to renew.

Question 32

What happens when a trial or subscription expires?

Accepted Answer

The web workspace limits access when a trial or subscription expires. Renew through the available payment guidance, then contact support if you need help restoring access.

Question 33

Can we get help with setup or daily use?

Accepted Answer

Yes. DawaSmart support is available by WhatsApp, phone and email. Use WhatsApp for quick setup and daily-use questions, or email for detailed account and billing questions.

Question 34

Can DawaSmart send reminders and notifications?

Accepted Answer

Depending on the configured workflow, DawaSmart can use channels such as SMS, WhatsApp, email and mobile notifications for approved operational communications.

Question 35

How can I request a demonstration?

Accepted Answer

Use the website contact options, WhatsApp DawaSmart, or watch the short product walkthroughs before speaking with the team about your facility's setup.

Everything you need to know before and after getting started.

Getting started

Apps, portals and access

Pharmacy sales and payments

Inventory and suppliers

Clinic and hospital workflows

Subscriptions and support